Refund policy

Markitt is committed to providing high-quality products to our customers. We understand that occasionally, customers may receive a damaged or incorrect item, and we strive to make the return or exchange process as easy as possible. 

What items cannot be returned or exchanged?

• Highly fragile items without original seals or liquids like perfumes, etc

• Items that have been opened, used, or are no longer in their original packaging are not eligible for return or exchange

• We do not accept returns or exchanges for products that were purchased as part of a promotional deal or giveaway

• We do not accept returns for items due to a change of mind or personal preference

Please contact our customer support on WhatsApp at +92 330 3091433  or email us at cs@markitt.com for more details.

What items can be returned?

Markitt will accept returns or exchanges only for items that are:

• Damaged/Leaked

• Wrong item delivered

What are the conditions for returning the item?

• The product seal must be intact

• The item must be returned in its original condition without any signs of alteration.

• The item must include all packaging*, shipment label/receipt, and accessories

*Please return all free or promotional items that came with the purchase; otherwise, the return will become invalid

What is the process for returning an item?

• If you have received a damaged or incorrect item, please contact our customer service team via WhatsApp at +92 330 3091433 or email us at cs@markitt.com within 12 hours of delivery to initiate the return or exchange process.

• Our team will provide instructions on how to proceed with the return and will require photographic/video evidence of the damaged or incorrect item on WhatsApp +92 330 3091433, along with the order number and shipment receipts.

• Once we have received the details and evidence, customers can return the item by sending the product to our Markitt Karachi Branch* within 24 hours

• No item(s) will be accepted for return if they are shared after the given time

*The items being returned should be properly packed to avoid delivery damage.

Shipping Costs and Time Frame:

• In the return process, the shipment cost will not be returned.

• To initiate a return or exchange, or for more details, please contact our customer service team at preferably on WhatsApp +92 330 3091433. Our team is available to answer any questions or concerns you may have about the return or exchange process.